diff --git a/lib/providers/download_provider.dart b/lib/providers/download_provider.dart
index 577d0f23..dafe0c3a 100644
--- a/lib/providers/download_provider.dart
+++ b/lib/providers/download_provider.dart
@@ -656,19 +656,18 @@ class DownloadProvider extends ChangeNotifier {
       }
     }
 
-    // Fetch full metadata to get year, summary, clearLogo
-    // The metadata from getChildren() is summarized and missing these fields.
-    // If metadata already has summary, it's already full (e.g., from detail screen).
+    // Always fetch full metadata before downloading.
+    // Hub items may have summary but the cache at /library/metadata/$ratingKey
+    // won't have the full API response (with Media/Part data needed for video URL)
+    // unless getMetadataWithImages has been called.
     PlexMetadata metadataToStore = metadata;
-    if (metadata.summary == null) {
-      try {
-        final fullMetadata = await client.getMetadataWithImages(metadata.ratingKey);
-        if (fullMetadata != null) {
-          metadataToStore = fullMetadata.copyWith(serverId: metadata.serverId, serverName: metadata.serverName);
-        }
-      } catch (e) {
-        appLogger.w('Failed to fetch full metadata for ${metadata.ratingKey}, using partial', error: e);
+    try {
+      final fullMetadata = await client.getMetadataWithImages(metadata.ratingKey);
+      if (fullMetadata != null) {
+        metadataToStore = fullMetadata.copyWith(serverId: metadata.serverId, serverName: metadata.serverName);
       }
+    } catch (e) {
+      appLogger.w('Failed to fetch full metadata for ${metadata.ratingKey}, using partial', error: e);
     }
 
     // For episodes, also fetch and store show and season metadata for offline display
diff --git a/lib/services/download_manager_service.dart b/lib/services/download_manager_service.dart
index d4779c15..e0119170 100644
--- a/lib/services/download_manager_service.dart
+++ b/lib/services/download_manager_service.dart
@@ -522,8 +522,16 @@ class DownloadManagerService {
         }
       }
 
-      final playbackData = await client.getVideoPlaybackData(metadata.ratingKey);
-      if (playbackData.videoUrl == null) throw Exception('Could not get video URL');
+      var playbackData = await client.getVideoPlaybackData(metadata.ratingKey);
+      if (playbackData.videoUrl == null) {
+        // Cache may contain a synthetic entry (from _cacheMetadataForOffline) without
+        // Media/Part data. Force a fresh network fetch to populate the cache properly.
+        appLogger.w('No video URL from cache for $globalKey, retrying via network');
+        final fetched = await client.getMetadataWithImages(ratingKey);
+        if (fetched != null) metadata = fetched.copyWith(serverId: serverId);
+        playbackData = await client.getVideoPlaybackData(metadata.ratingKey);
+        if (playbackData.videoUrl == null) throw Exception('Could not get video URL for $globalKey');
+      }
 
       final ext = _getExtensionFromUrl(playbackData.videoUrl!) ?? 'mp4';